Uber Eats, Deliveroo, Menulog drivers refuse contactless delivery

When coronavirus restrictions started in Australia last month, food delivery services were falling over each other to remind us they would practice “contactless” delivery.

The idea is that the delivery driver would place the food down at the door and walk away before allowing the customer to retrieve it. 

So there would be no direct contact and always at least 1.5 metres between driver and customer.

But the reality has been somewhat different.

Yahoo Finance can reveal none of the orders it made through the three most popular delivery services in Australia – Uber Eats, Deliveroo and Menulog – saw the driver practise contactless delivery.

In a sample of three orders via Menulog, two orders through Deliveroo and two orders made in Uber Eats, the success rate was a shocking 0 per cent.

All three companies had announced in March that its drivers would implement contactless delivery.

Yahoo Finance requested comment from Deliveroo but it had not responded at the time of writing.

Uber Eats told Yahoo Finance it had revocation powers for any users not adhering to health and safety principles.

“We work closely with public health authorities in each state, and have processes to temporarily remove an individual’s access to the Uber apps if needed,” a company spokesperson said. 

“We are always working to help keep everyone who uses the Uber platform safe and will continue to share advice from public health authorities with those who use the Uber app.”

A Menulog spokesperson told Yahoo Finance that “contact-free collection and deliveries is enabled for all orders”, despite evidence to the contrary.

“Contact-free guidance is regularly provided to all Menulog restaurants, couriers and customers and is available at all times via online information hubs,” said the spokesperson.

Conversely, there have been reports from some drivers that the food delivery companies aren’t providing enough personal protection equipment – such as masks, gloves and hand sanitisers.

“Deliveroo gave us a $10 refund for buying hand sanitiser, it’s a one-off,” one driver told the ABC earlier this month.

“I used it up within five days as I’m handwashing every hour with my deliveries.”

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