Some McDonald’s stores are still struggling to keep up with the post-lockdown surge in demand.
Three Rotorua stores were back open on Friday morning after they were “eaten out of stock” and the delivery truck was delayed, forcing them to close temporarily on Thursday.
Meanwhile, McDonald’s in Auckland’s Grey Lynn briefly sold out of Chicken McNuggets on Thursday evening, but they were back in stock on Friday morning.
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Earlier this week the burger giant said some of its stores had temporarily run out of lettuce, impacting Big Macs and McChickens.
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* McDonald’s stores run out of lettuce due to high demand for fastfood
On Facebook, customers shared their annoyance at other missing ingredients.
“No lettuce, onion or pickle on a Big Mac, what do you call that? I call it theft and deception,” one wrote.
Another said: “No lettuce, no cheese no onions lucky if we got any sauce in the burgers too and very hot fizzy drinks.”
One customer in Grey Lynn shared a photo on a community Facebook page of a McChicken they ordered via Uber Eats which consisted of two plain buns.
McDonald’s spokesman Simon Kenny on Friday said due to the demand, restaurants had been running low on certain items and had occasionally run out.
“They are letting customers know when this happens and offering alternatives,” he said.
Kenny said they had served close to one million customers since reopening.
“We apologise if we’ve got it wrong on some occasions, and thank customers for their patience.”
Some customers on the McDonald’s Facebook page have accused the burger giant of hiking prices, but Kenny said the last time prices were reviewed was in early March.
“Prices vary between McDonald’s restaurants, but there has been no across the board increase in prices during the alert level 4 lockdown, or since we reopened under alert level 3,” he said.
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