San Francisco Supervisor Matt Haney accused Uber of redlining after it cut off access to Uber Eats for Treasure Island residents, citing the city’s new caps on food delivery commissions.
“New regulations mean we can’t deliver to you,” Uber wrote in a message to customers, referring to the city’s April 10 emergency order that temporarily capped delivery commissions at 15%. The order, to remain in effect during the local state of emergency or until restaurants can host in-store diners, is designed to aid struggling restaurants whose sole income now derives from delivery or takeout orders.
“We have had to revise the areas Uber Eats can delivery to in the city Unfortunately this means we cannot continue serving customers in Treasure Island,” Uber wrote.
Haney blasted the move, noting that Treasure Island is 10 minutes from downtown without traffic and includes low-income communities of color.
“This isn’t about cost. This is retaliation,” he tweeted. “And it is blatantly discriminatory. I’m disgusted by this. … This is redlining for political intimidation so they can make bigger profits in a global pandemic.”
Treasure Island is 10 min from downtown without traffic. There haven’t even been many deliveries overall.
They are a company worth billions. This isn’t about cost.
This is retaliation. And it is blatantly discriminatory.
I’m disgusted by this. @Uber this is shameful.
— Matt Haney (@MattHaneySF) April 24, 2020
Uber, which is headquartered in San Francisco, did not immediately answer questions about what other changes it had made to Uber Eats’ service areas.
“We are working to comply with the San Francisco order in a way that minimizes disruption to the safe and reliable services that our users deserve,” it said in a statement. “Unfortunately though, the restrictions imposed by this order forced us to update our service area to reduce operational costs. We remain hopeful that the temporary changes that companies were forced to make won’t further hurt those that we’re trying to help the most during this time: customers, small businesses and delivery people.”
General Manager and Marketing leader, with over 20 years of progressive leadership experience in the CPG and retail industries.