MCDONALD’S has been swamped with orders today after reopening its first 15 restaurants for delivery – with drivers seen QUEUING outside closed branches.
The high demand has left some customers missing out on their fast food fix, with hungry diners complaining that they can’t place orders on Uber Eats.
McDonald’s reopened 15 restaurants for delivery orders only today, May 13, with Uber Eats the only way for Maccies fans to order their food.
Branches are operating with a limited menu and reduced opening hours of 11am to 10pm, due to having less staff in kitchens.
McDonald’s has also introduced a spending limit of £25 when ordering from Uber Eats to try and control the high number of orders.
This limit will also be in place next week when McDonald’s reopens 40 drive-thru lanes.
Dining areas will remain closed to the public for the foreseeable, while McDonald’s has also suspended its click and collect service via the My McDonald’s app.
But the grand reopening was met with fury from some customers today, with diners claiming they’ve been unable to order from their usual branch – despite previously ordering from there via Uber Eats before the coronavirus lockdown.
Others say they only live just two minutes away from a reopened McDonald’s.
Customers have been expressing their disappointment today, with one hungry Maccies fan telling The Sun: “I’ve been waiting all this time to order a McDonald’s and now this?
“How can I live too far away? I live in Dalston and the restaurant is a five minute walk from my house.
“The system has been live for 20 minutes and already there’s an issue. It beggars belief!”
Another person tweeted: “I’m within two minutes of McDonald’s Boreham why is it saying I’m too far away.”
While a third added: “Have you reduced the distance for delivery? I used to be able to get the McDonald’s Dalston delivery in Stoke Newington but now I can’t.”
Another customer said: “We are trying to order from the Tooting McDonald’s on Uber Eats but you aren’t showing up anymore.
“We live about five minutes away so it isn’t a distance issue.”
Customers say they’ve been getting a message on Uber Eats that reads: “Too far away: It looks as though McDonald’s isn’t close enough for delivery.”
This is despite diners claiming they have previously used Uber Eats to order from McDonald’s.
Meanwhile, queues of cars have also been spotted outside some McDonald’s restaurants – despite branches being closed to the public.
However, it isn’t clear if these cars are customers who are trying to order, or Uber Eats drivers.
Drive-thrus are not due to reopen until next week.
McDonald’s has been known to drop off Uber Eats when orders are high.
The fast food chain has been replying to some customers explaining that some branches are experiencing a high level of demand.
Uber Eats drivers have also been spotted picking up food outside restaurants, meaning some happy customers have been able to place orders.
Responding to one person, McDonald’s tweeted: “Some of our restaurants are currently experiencing very high levels of orders and may not be able to facilitate all delivery requests and deliveries may become temporarily unavailable.
“Please do check back soon on Uber Eats.”
Which McDonald’s restaurants reopened for delivery today?
THE following McDonald’s reopened for delivery orders today, May 13.
- Chelmsford Riverside
- Chelmsford Westway
- Ipswich Cardinal Park
- Boreham Interchange
- Luton Leagrave
- Watford Hertfordshire Arms
- Chaul End Lane, Luton
- Beechings Way, Gillingham
- Sittingbourne Retail Park
- Gillingham Bowaters
- Luton George Street
A McDonald’s spokesperson told The Sun that restaurants are currently unable to process as many orders as usual.
They said: “We’re delighted to be back in 15 restaurants for McDelivery only from today.
“The safety of our employees is a priority and our pilot restaurants are operating differently, with social distancing and smaller teams.
“In order not to put any pressure on our restaurant teams, this means we are unable to process as many delivery orders as usual.
“We ask customers to please bear with us as we adjust to the new ways of working.”
We’ve asked McDonald’s and Uber Eats if there has been a change in how far away they’ll deliver and we’ll update this article when we know more.
Meanwhile, McDonald’s has introduced a £25 spending cap when ordering on Uber Eats to help control demand.
This spending limit doesn’t include the delivery fee – it’ll also be in place for drive-thru orders next week.
Customers are also being limited to a reduced menu, due to McDonald’s having less staff in kitchens.
Some fans have been left gutted after they discovered the slimmed down selection doesn’t include breakfast options.
What items are included on the reduced McDonald’s menu?
MCDONALD’S has confirmed it’ll be running a reduced menu.
Here’s what’s being sold:
- Double Cheeseburger
- Big Mac
- Quarter Pounder with Cheese
- McChicken Sandwich
- Chicken McNuggets
- Chicken Selects
- Vegetable Deluxe
- Veggie Dippes
Sides & Desserts:
- Mozzarella Dippers
- Core McFlurry (Oreo, Maltesers, Smarties)
- Fruit Bag
- Diet Coke
- Coke Zero
- Black Coffee
- White Coffee
- Flat White
- Orange Juice
- Fruit Shoot
- Happy Meal Water
Happy Meal Variants:
- Happy Meal – Hamburger
- Happy Meal – Cheeseburger
- Happy Meal – Four Nuggets
- Happy Meal – Veggie Dippers
This is again down to having less staff in kitchens, as well as reopened branches being open 11am to 10pm.
Previously, McDonald’s breakfast would be served until 11am.
To help keep staff in reopened stores, all workers have been given gloves and face masks, plus they’ll be required to have temperature checks before starting their shift.
Perspex screens have also been installed in kitchen areas to help maintain social distances.
Customers are being asked to pay with card and contactless payments where possible.
McDonald’s announced it would be temporarily shutting all 1,350 restaurants on March 23.
We’ve rounded up all the safety measures that have been introduced in newly reopened stores.
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